Refund & Return Policy

Digital Downloads

Due to the nature of digital downloads, we regret to inform you that refunds cannot be provided once the purchase is completed. Please ensure that you carefully review the product details before making a purchase.

Personalization Errors

If there is an error in the personalization of your digital download that is a result of our oversight, we will promptly correct the issue. Please contact us at with details of the error. We also advise you to send us a screenshot for us to address the issue better.

Unclaimed or Undeliverable Items

For downloadable products, please ensure that you have provided a valid and accurate email address. If an item is not delivered due to an incorrect email address provided by the customer or if the item remains unclaimed, we cannot issue a refund.

Contact Us

If you encounter any issues with your purchase or have questions about our refund and return policy, please get in touch with us at We are here to assist you and ensure your satisfaction with our products.

Changes to Policy

Personalables reserves the right to modify or update this refund and return policy at any time. Any changes will be effective immediately upon posting to the website. It is the responsibility of the user to review this policy periodically.

Refund Processing

If a refund is deemed appropriate, it will be processed using the original payment method. Please allow a reasonable processing time for the refund to be reflected in your account.

Your Understanding

By making a purchase on Personalables, you acknowledge and agree to the terms of this refund and return policy.